California Association of Community Managers Awards First Masters Certification

California Association of Community Managers, CACM, San Jose, Villages Golf & Country Club

San Jose Professional First in State to Earn Master-Level Certification

SAN JOSE, CALIF. – Darren Shaw, general manager for the Villages Golf & Country Club in San Jose, Calif., has earned the Master of Community Association Management (MCAM®) certification from the California Association of Community Managers (CACM). Shaw is the first community manager statewide to earn the MCAM, the highest level of professional certification in California’s community association management industry.

unnamed-1Shaw has been a certified California community association manager for 12 years and has served as the general manager for the Villages since 2007. The Villages Golf & Country Club is a 55+ community with more than 2,530 condominiums and single-family homes in addition to four community centers, two golf courses, tennis complex, bocce courts, clubhouse and pro shop, stables, RV storage area, 2.5 miles of lake shoreline and hiking trails located on 547 acres of recreational hill lands.

CACM’s new MCAM certification program was unveiled in 2012 for senior-level community managers who demonstrate extensive knowledge and experience in professional management in the state of California. Shaw is the first candidate to achieve the MCAM designation, which requires solid expertise in nine key areas of community management:  California law for common interest developments, financial operations, leadership and ethics, facilities and property maintenance, effective communications with owners, boards of directors and committees, risk management, human resources, policy governance, and meeting management and records. Candidates for the MCAM must hold CACM’s Certified Community Association Manager (CCAM®) designation for at least six consecutive years prior to applying for the MCAM, and must pass a three-part assessment consisting of a challenging written exam, a written thesis addressing numerous community management issues, and an oral presentation of the thesis before a review panel.

According to Karen Conlon, president and CEO of CACM, candidates must also earn certifications in management specialties and maintain the MCAM designation through re-certification every three years.

“The MCAM designation requires the most stringent certification process for community association managers in the nation,” Conlon said. “The MCAM is the ultimate achievement in association management and represents our industry’s commitment to continuing education even for our most experienced professionals. The designation is designed to be extremely difficult to achieve because our industry must continue to raise the definition of what constitutes professional community association management. We congratulate Darren on this wonderful accomplishment and look forward to awarding more MCAM designations to equally deserving professionals in the near future.”

Shaw said he decided to pursue the MCAM designation because he believes management professionals must continue to learn due to the ever-changing landscape of HOA management in California.

“As managers, we often serve as consultants for HOA boards of directors,” he said.  “Our credibility is sustained only when we are able to provide accurate and current information on a wide range of topics that HOAs encounter on a daily basis. The MCAM designation demonstrates to my homeowners that education is important to me because it will ultimately benefit them.

“I’m very proud to be the standard bearer for the new MCAM, and confident other professionals from around the state will soon be joining me at the master’s level of certification.”

About CACM
Based in Laguna Hills, Calif., CACM is the only community association management organization in the nation to offer a California-only educational program leading to the designation of Certified Community Association Manager (CCAM®) and Master of Community Association Management (MCAM®) for industry professionals. CACM’s membership is comprised of nearly 3,000 California-based professionals from the community association management industry. California is home to more than 50,200 associations. For more information on CACM, please visit

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