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SMPS SF: The Client Experience
October 28, 2021 @ 12:00 pm – 1:00 pm PDT
Do you understand your Client? Do you know what makes them excited versus their pain points? Client mapping helps put together a visual of your Client’s interactions with your Firm. Understand their needs by effectively recording your journey together.
About the Speaker
Farzad Tadayon is a professional mechanical engineer leveraging over three decades of experience in management, design, and specifications of both large and small projects across a wide variety of industries. Farzad established his presence within Southern California in 1992 when he founded the MEP firm, T-Squared Professional Engineers. In 2018 he joined forces with Salas O’Brien, a nationwide firm. As Managing Principal of the Southwestern Region for Salas O’Brien, he is responsible for overseeing all mechanical, electrical, plumbing, and commissioning projects for the region, duties which span early stages of project development and drawing review, through design completion and quality control. Beyond these areas of expertise, Farzad has excellent communications skills, which make him an ideal liaison between clients and technical staff.