San José Announces Faster Service at Permit Center through New Appointment and Ticketing System

San José, City of San José’s Development Services Permit Center, Department of Planning, Building and Code Enforcement, AMANDA 7

San José, Calif. – Faster service lies ahead for the more than 126,000 customers who are served annually at the City of San José’s Development Services Permit Center.

Starting this week, Permit Center customers, who include homeowner remodelers and high-rise developers, will be served through a highly programmed ticketing kiosk that helps them get to the right service counter with no or minimal wait time. In conjunction with the new kiosk, for certain planning and building services, there is a new online appointment scheduling system at www.sanjoseca.gov/PermitCenterAppointments.

“Some services are first come, first served – such as when you’re at the Permit Center to get information on how to proceed with a project. And some services are appointment-based, such as when you’re submitting certain applications or plans for review,” explained Lisa Joiner, who manages the Permit Center. “Either way, this new system is a major enhancement to how we get all of our customers served more efficiently.”

“We’re also happy to let our community know that as we’re always looking to be good stewards, this new appointment system enables us to better allocate our staffing resources,” said Rosalynn Hughey, director of the Department of Planning, Building and Code Enforcement (PBCE) which oversees the Permit Center.

By tracking all types of customers, types of inquiries and appointments, peak periods of service, and more, the new system is also a management tool, explained Hughey. “This technological enhancement reduces waiting times in our Permit Center and improves the customer experience for our residents, businesses, and developers,” said San José Mayor Sam Liccardo.

San José is also working this year to provide customers with a high level online permit and
project tracking system, called AMANDA 7. The $8 million investment will further enhance and expand the city’s capabilities for better and faster customer service at the Development Services Permit Center.

About the San José Development Services Permit Center.
The Permit Center at San José City Hall offers services to fit a range of projects, including simple permits that can be accomplished online at www.sjpermits.org; walk-in Over-the-Counter same-day permit service for projects that don’t have structural changes; plan review services for projects with structural changes; and special programs for commercial and office space improvements. Services provided by the Planning Division, Building
Division, Public Works Department, and Fire Prevention Bureau can all be accessed through the Permit Center. Learn more at www.sanjoseca.gov/PermitCenter.

About the San José Department of Planning, Building & Code Enforcement.
San José, Capital of Silicon Valley, is the largest city in Northern California and the 10th largest city in the nation. The mission of the Planning, Building and Code Enforcement Department (PBCE) is to guide the physical change of San José to create and maintain a safe, healthy, attractive, and vital place in which to live, work, and play. PBCE is an award-winning department that is responsible for the city’s long-range planning; project review of development proposals; permit issuance and inspections; and enforcing ordinances that promote the health, safety, and appearance of buildings and neighborhoods. Learn
more at www.sanjoseca.gov/pbce.
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