Bay Area Professional Earns Highest Industry Certification

SAN FRANCISCO (March 9, 2016) – The California Association of Community Managers (CACM), the state’s premier professional organization for individual community association managers and management businesses, announced that Robin Romo has earned the Master of Community Association Management (MCAM) certification, the highest professional recognition available for California community association managers. Romo is only the third individual to have achieved this distinction.


Romo serves as chief operating officer at CitiScape Property Management Group, a full-service property management company offering proactive and professional management services in San Francisco and the greater Bay Area. CitiScape is an Accredited Community Management Business (ACMB) through CACM. Companies with the ACMB designation are able to provide a higher standard of service to community associations as a result of their demonstrated expertise in such critical areas as risk management, California law and insurance requirements.

After more than a decade in the community association management industry, Romo has extensive experience managing high-rise, luxury condominium projects and mixed-use properties, including some of the largest high-rise condominium projects in San Francisco. Prior to joining the community management industry, she worked for 11 years in hotel operations, hospitality and sales for one of the largest luxury chains in the world.

Candidates for the MCAM must hold CACM’s Certified Community Association Manager (CCAM®) designation for at least six consecutive years prior to applying for the MCAM, and must pass a three-part assessment consisting of a challenging written exam, a written thesis addressing numerous community management issues and an oral presentation of the thesis before a review panel. Candidates must also earn certifications in management specialties and maintain the MCAM designation through re-certification every three years.

“Individuals who undergo the rigorous demands that lead to MCAM certification are not only taking responsibility for their own professional development, but also making a strong commitment to advancing the professionalism of the community management industry as a whole. Robin Romo perfectly exemplifies these characteristics,” said David Zepponi, president and CEO of CACM.

Romo has been a Certified Community Association Manager since 2006 and earned a specialty certificate in high-rise management through CACM in 2014. She has been a CACM faculty member since 2010, instructing classes including basics of association management, high-rise management and human resources management. She was also recently elected to CACM’s board of directors.

Romo also is a Certified High Rise Fire Safety Director. She holds multiple bachelor’s degrees and a Master of Business Administration.

About CACM
Based in Laguna Hills, Calif., CACM heightens the professionalism and success of California community association managers by promoting higher standards of practice and ethical behavior. CACM is the leading provider of California-specific community management education and certification and offers a broad range of value-added products and services to help its members succeed. CACM’s membership is comprised of nearly 3,000 California-based professionals from the community association management industry. For more information on CACM, please visit

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